not rude but just unconcerned … I offered to send her the original email to clear up the issue and she agreed When we arrived we spoke to the concierge concerning the offer of late checkout and she seemed to know nothing about it and did not seem to care too much. We had …previous to leaving …received an email from the hotel offering upgrades … for extra$ … one of them was a late checkout which was perfect for us as our flight time was after 6 pm so we booked the offer … $45USD …

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